Terms of Service
Specific rules and regulations governing use of Snapblox services.
Acceptable Use Policy
Policy describing acceptable and unacceptable uses of Snapblox’s services.
A legal contract between Snapblox and all customers..
Resource Usage Policy
Specific rules and regulations governing resource usage.
Information on reporting alleged copyright infringement to Snapblox.
How we define, apply, and think about “Unmetered”.
Domain Registration Agreement
Agreement for domain names registered through Snapblox.
Affiliate Terms of Service
Agreement for participants in Snapblox’s Affiliates program.
Guidelines and explanations about how we use the information we collect.
Guidelines and explanations for General Data Protection Regulation.
These Terms of Service (the “Agreement”) are an agreement between Snapblox.com, LLC doing business as Snapblox and you (“Customer,” “you” or “your”). This Agreement sets forth the general terms and conditions of your purchase and use of the products and services provided by Snapblox and of the Snapblox website (collectively, the “Services”). By purchasing and/or using the Services, you agree to be bound by this Agreement.
We may change or modify this Agreement at any time. We will post a notice of any significant changes to this Agreement on the Snapblox website for at least thirty (30) days after the changes are posted and will indicate at the bottom of this Agreement the date these terms were last revised. Any changes or modifications to this Agreement shall be effective and binding on you as of the date indicated in a notice posted on this page. If no date is specified, your use of the Services after such changes or modifications shall constitute your acceptance of the Agreement as modified. If you do not agree to abide by this Agreement, you are not authorized to use or access the Services.
The use of the Services is also governed by the following policies, which form part of this Agreement. By using the Services, you are also agreeing to the terms of the following policies:
Additional terms may apply to certain Services you purchase or receive through Snapblox including services provided by a third party. Such additional or third party services may be subject to additional terms that may be separately provided to you.
The initial term of the Services you purchase shall be for the period set forth in the registration form presented to you when you order the Services (the “Initial Term”). Unless you cancel prior to the end of the Initial Term, the Services will automatically renew for periods of equal length as the Initial Term (each a “Renewal Term”) unless otherwise provided. The Initial Term and all Renewal Terms, if any, shall be collectively referred to as the “Term.”
If you have a billing issue, please contact Snapblox to address and resolve the issue. If Snapblox receives a chargeback or payment dispute from a credit card company or bank, your Services may be suspended without notice. A fifty dollar ($50) reinstatement fee plus any outstanding balances accrued as a result of the chargeback(s), must be paid in full before Services will be restored.
Certain entities and individuals are prohibited from registering for and using the Services pursuant to export control laws and trade and economic sanctions imposed by the U.S. or other governments, as applicable. The U.S. Department of the Treasury, through the Office of Foreign Assets Control (“OFAC”), prohibits U.S. companies from engaging in all or certain commercial activities with certain sanctioned countries or regions (each a “Sanctioned Country/Region”) and certain individuals, organizations or entities, listed by OFAC as associated with “Specially Designated Nationals” (“SDN”). By using the Services you represent and warrant that you are not located in a Sanctioned Country/Region or listed as an SDN. Unless otherwise provided with express written permission, Snapblox does not register, and prohibits the use of any Services in connection with any Country-Code Top Level Domain Name (“ccTLD”) for any Sanctioned Country/Region.
Snapblox reserves the right to modify, change or discontinue any aspect of the Services at any time. However, Snapblox will provide you with advance notice of any material changes to the Services so you have an opportunity to cancel if you do not agree with any such changes. Snapblox is not responsible for any damages or loss of data resulting from such action.
Snapblox provides support via email, phone and tickets for the purpose of assisting with basic questions regarding the Services.
Resellers are responsible for supporting their own customers. Snapblox does not provide support to its resellers’ customers. If a reseller’s customer contacts Snapblox, Snapblox will direct the customer to the reseller. All support requests must be made by the reseller on its customer’s behalf. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their customers. Snapblox will hold a reseller responsible for any of its customers’ actions that violate the law, the terms of this Agreement, or the Acceptable Use Policy.
Your use of the Services is at your own risk. Snapblox is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all backup of User Content stored on Snapblox’s servers including without limitation your website files.
Any dedicated IP order, in addition to what is provided with a hosting package, may be subject to IP justification. Justification practices are subject to change to remain in conformity with the policies of American Registry for Internet Numbers (“ARIN”) or other applicable registry. Snapblox reserves the right to deny any dedicated IP request based on insufficient justification or current IP utilization.
You represent and warrant to Snapblox that you: (i) will use the Services in compliance with all applicable laws, rules, and regulations, including without limitation, with respect to your websites and any User Content; and (ii) you are solely responsible for all activities conducted on or through any website on your account, including any transactions or interactions with end users of your website.
You acknowledge and agree that any use of the Services, including any information or content obtained through the Services, is at your own risk. Snapblox disclaims any warranty of merchantability or fitness for a particular purpose, including loss of data resulting from delays, delivery failures, wrong deliveries, and any and all interruptions to the Services caused by Snapblox or our employees. You further acknowledge and agree that Snapblox exercises no control over, and accepts no responsibility for, the content of the information passing through Snapblox’s host computers, network hubs and points of presence or the Internet.
You agree to indemnify, defend and hold harmless Snapblox, its affiliates, and their respective officers, directors, employees and agents (collectively, the “Indemnified Parties”) from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorneys’ fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of or relating to (i) your use of the Services, (ii) any breach or violation by you of this Agreement; or (iii) any of your acts or omissions. The terms of this section shall survive any termination of this Agreement.
This agreement shall be governed by the laws of the State of Texas, exclusive of its choice of law principles, and the laws of the United States of America, as applicable. Exclusive venue for all disputes arising out of or relating to this Agreement shall be the state and federal courts in Texas, and each party agrees not to dispute such personal jurisdiction and waives all objections thereto.
If any provision of this Agreement is held to be invalid by a court of competent jurisdiction, the remaining provisions shall nevertheless remain in full force and effect.
Snapblox may assign its rights and obligations under this Agreement, and may engage subcontractors or agents in performing its duties and exercising its rights hereunder, without your consent. You may not assign or transfer this Agreement or any of your rights or obligations hereunder, without the prior written consent of Snapblox. Any attempted assignment in violation of this section shall be null and void and of no force or effect whatsoever. This Agreement shall bind and inure to the benefit of the parties respective successors and permitted assigns.
Neither party is liable for any default or delay in the performance of any of its obligations under this Agreement (other than failure to make payments when due) if such default or delay is caused, directly or indirectly, by forces beyond such party’s reasonable control, including, without limitation, fire, flood, acts of God, labor disputes, accidents, acts of war or terrorism, interruptions of transportation or communications, supply shortages or the failure of any third party to perform any commitment relative to the production or delivery of any equipment or material required for such party to perform its obligations hereunder.
Snapblox reserves its right to take all legal steps available to enforce this Agreement. Snapblox’s failure to exercise any right or remedy hereunder shall not operate as a present or future waiver of such provision or of Snapblox’s rights to enforce such right or remedy in the future. No waiver of any provisions of this Agreement or any other agreement with Snapblox shall be effective unless expressly stated in writing and signed by both parties.
This Agreement does not create any agency, partnership, joint venture, or franchise relationship. Neither party has the right or authority to, and shall not, assume or create any obligation of any nature whatsoever on behalf of the other party or bind the other party in any respect whatsoever.
All provisions that by their very nature are intended to survive the termination of this Agreement shall survive termination of this Agreement, including without limitation Sections 23 through 26, and 31.
Snapblox is not compliant with the requirements of the federal Health Insurance Portability and Accountability Act (“HIPAA”). Customers are solely responsible for any applicable compliance with federal or state laws governing the privacy and security of personal data, including medical or other sensitive data. Customers acknowledge that the Services may not be appropriate for the storage or control of access to sensitive data, such as information about children or medical or health information. Snapblox does not control or monitor the information or data you store on, or transmit through, our Services. We specifically disclaim any representation or warranty that the Services, as offered, comply with HIPAA. Customers requiring secure storage of “protected health information” under HIPAA are expressly prohibited from using this Service for such purposes. Storing and permitting access to “protected health information,” as defined under HIPAA is a material violation of this Agreement, and grounds for immediate account termination. Snapblox does not sign “Business Associate Agreements” and you agree that Snapblox is not a Business Associate or subcontractor or agent of yours pursuant to HIPAA. If you have questions about the security of your data, you should contact customer support.
Snapblox complies with the Payment Card Industry Security Standard (“PCI Standard”) in connection with the collection and processing of our Customer’s data and billing information. However, you are solely responsible for the security of the data and billing information on your website. Snapblox does not monitor Customer websites for compliance and we are not able to verify whether a Customer website complies with the PCI Standard.
This Acceptable Use Policy (“AUP”) governs your use of the Services and is incorporated by reference into Snapblox’s Terms of Service. Unless otherwise stated, defined terms in this AUP have the meanings provided to them in the Terms of Service. Snapblox may modify this AUP at any time without notice.
You shall use the Services only for lawful purposes. Transmission, storage, or display of any information, data, or material in violation of applicable laws or regulations, including without limitation the laws of the State of Texas, is prohibited. This includes, but is not limited to the use of the Services in connection with: copyrighted material in which you are not the copyright holder, material that is threatening or obscene, or material protected by trade secrets or other statutes. You agree to indemnify and hold Snapblox harmless from any claims resulting from your use of the Services.
Snapblox reserves the right to terminate the Services for any Customer that exposes Snapblox to legal liability or threatens its ability to provide services to other customers.
Snapblox does not allow any of the following, without limitation, on Snapblox’s servers:
In addition, hosting accounts may not be resold unless the account is a reseller account, VPS, or dedicated server. You may not resell individual services within any single account such as web space, emails accounts, add-on domains, or mailing lists. All domains, add-on domains, and sub domains must be for sites controlled by or promoting published content or businesses that are solely controlled by the owner of the account as described above.
All accounts are subject to the following restrictions on storage space usage: a) accounts must have functional websites, and not be used for storage of backups, files, audio, video, zip files or others, as determined by Snapblox in its sole discretion; and b) accounts are not for use of mass distribution of files, such as torrents or mirrors. Any account found violating these conditions may be suspended or terminated without warning.
Snapblox does not guarantee the availability of any and all host locations, and reserves the right to add, move, modify, or remove any location at any time without notification. Snapblox also reserves the right to deny the transfer of any account to a new location for any reason.
If you feel you have discovered a violation of Snapblox’s AUP, please report it to: [email protected]
The below is taken from Snapblox’s Terms of Service.
You are required to utilize server resources in a responsible manner. Server CPU, Memory and Disk space are resources shared by all Snapblox customers. Excessive use of server CPU and memory resources by a customer can interfere with or prevent normal service performance for other customers.
Snapblox reserves the right to suspend or terminate Services on any account that, in its sole discretion, is abusing server resources or is in violation of Snapblox’s Acceptable Use Policy. Such suspension or termination can occur at any time without prior notice.
Without limitation to the foregoing provisions, each customer’s usage shall not exceed:
Shared & Reseller hosting space may only be used for web files, active email and content of User Content (as defined below). Shared & Reseller hosting space may not be used for storage (whether of media, emails, or other data), including, as offsite storage of electronic files, email or FTP hosts. Snapblox expressly reserves the right to review every shared account for excessive usage that may be caused by a violation of this Agreement.
Snapblox takes intellectual property rights very seriously and it is our policy to respond to clear notices of alleged copyright infringement. This DMCA Policy (“DMCA”) describes the information that should be present in these notices and is incorporated by reference into Snapblox’s Terms of Service. It is designed to make submitting notices of alleged infringement to us as straightforward as possible while reducing the number of notices that we receive that are fraudulent or difficult to verify. Unless otherwise stated, defined terms in this DMCA Policy have the meanings provided in the Terms of Service.
To file a notice of alleged infringement with us, you must provide a written notice that includes your full contact information and sets forth the items specified below. The full text of the DMCA (Digital Millennium Copyright Act) can be found at the following URL:
Please email or fax the signed notification using the following contact information:
Alternatively, you may mail the signed notification to the following address:
Or, you may use our online form at Snapblox.com/legal/dmca/submit
Please note that you will be liable for damages (including costs and attorneys’ fees) if you materially misrepresent that material is infringing your copyright. Accordingly, if you are not sure whether material available online infringes your copyright, we suggest that you first contact an attorney.
Snapblox may respond to take-down notices by removing or disabling access to the allegedly infringing material and/or by terminating services. If we remove or disable access in response to such a notice, we will make a good-faith attempt to contact the Customer and/or administrator of the affected site or content.
Snapblox may document notices of alleged infringement it receives and/or on which we action is taken. As with all legal notices, a copy of the notice may be made available to the public and sent to one or more third parties who may make it available to the public.
Upon receipt of notice from Snapblox that a claim of infringement has been made and/or that the material has been removed or that access to it has been disabled, the Customer may provide a counter notice.
To be effective, a counter-notice must include ALL of the following information:
Upon receiving a proper counter-notice, Snapblox will take reasonable steps to restore the material in 10-14 business days unless the copyright owner commences court proceedings to prevent the restoration of the material and Snapblox is informed of such proceedings.
For packages supporting unmetered disk space or data transfer (bandwidth), we do not have defined limitations. These resources are “unmetered”, meaning you are not billed according to the amount of disk space or bandwidth used. While of course these resources are not infinite, we believe our customers should have all the resources necessary to build an online presence and 99.95% of customers will have more than enough disk space and bandwidth to meet their needs.
That said, we do require all customers to be fully compliant with our Terms of Service and utilize disk space and bandwidth in a manner consistent with the normal operation of a website. While rare, we occasionally constrain accounts utilizing more resources than should be the case in the normal operation of a personal or small business website.
We regularly examine customer bandwidth and disk space utilization data in a series of statistical analyses and use the results to define “normal”. Although these tests vary from month to month, one thing remains constant: 99.95% of our customers fall into “normal” range. If your account’s bandwidth or disk space utilization causes any concern, you will receive an email asking you to reduce usage. We strive to provide at least 48 hours notice to allow customers to make adjustments before we take any corrective action.
It is very rare for a customer to exceed normal usage while managing a website. Typically, customers only experience issues if they use their accounts for storage (for example large multimedia files) or file sharing. Our hosting services are not intended to support these activities, and in accordance with our Terms of Service your disk space and bandwidth usage must be integrated into the normal operation of a website. We offer various plans that better address high bandwidth and large storage requirements. Please contact us for details.
For plans or packages featuring unlimited websites, domains, or email accounts, we do not enforce any official limitations. Customers are able to utilize as many of these features as they wish. That said, these are of course not infinite resources and there are inherent maximums associated with the technology powering them. For example, while email account creation is unlimited, these rely on the file storage available on the account. Therefore customers need to be operating within the Terms of Service to ensure resources are available to fully enable email functionality. Customers operating within the Terms of Service have yet to come up against technical boundaries for email, domains, or websites.
If you have any questions or concerns about your website and how it may fall into the different usage categories, pleasecontact our staff! We will be happy to discuss things with you.
We’re committed to ensuring that we respect and protect our customers’ privacy.
SnapBlox was formed in 2007 to fulfill a market need for reasonably-priced web hosting, design, and backup solutions that also deliver superior customer service and satisfaction. We take seriously the trust you place in us to responsibly and securely handle your critical data, and we are dedicated to continuous improvement of our offerings to give you a competitive advantage. SnapBlox’s philosophy combines small community values with global knowledge and resources to uniquely balance the needs our clients have for leading-edge technology and excellent customer service.
We collect information in different ways from Users who utilize our Services, the network of websites accessible through our Services, or visit the Snapblox website.
We use the information we collect to provide the Services and as discussed in this section.
We may share personal information with the entities and brands within the Endurance corporate family to improve or offer new products or services that we believe may be of interest to our Users. We may also share personal information when we believe that such disclosure is required by law, to deliver a product or service, or as described below.
Passed in 2016, the new General Data Protection Regulation (GDPR) is the most significant legislative change in European data protection laws since the EU Data Protection Directive (Directive 95/46/EC), introduced in 1995. The GDPR, which becomes enforceable on May 25, 2018, seeks to strengthen the security and protection of personal data in the EU and serve as a single piece of legislation for all of the EU. It will replace the EU Data Protection Directive and all the local laws relating to it.
We support the GDPR and will ensure all SnapBlox services comply with its provisions by May 25, 2018. Not only is the GDPR an important step in protecting the fundamental right of privacy for European citizens, it also raises the bar for data protection, security and compliance in the industry.