Support
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How can we help you?
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Additional Resources
- Current Network Status
Check your server’s current availability status. - Uptime Reports
Reports of server uptime from our 3rd party monitoring service. - Contact Information
Ways to contact the various SnapBlox departments - Blox Portal
Use the portal to manage all aspects of your account including submitting tickets to our Genius Team - Knowledge Base
Searchable database of common questions and support issues. If you think of something that is missing from here, let us know and we’ll add it. - Official Maintenance and Outage Notices
The official source for up to the minute information from our operations crew regarding outages, maintenance, and other tangy technical tidbits. - SnapBlox News and Ramblings
This is where we talk about what’s going on here at SnapBlox. Catch all kinds of useful info here including our popular “State of SnapBlox” posts. It’s like a mini State of the Union address, except SnapBlox is “the Union” and it’s given by members of the Management Team.
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Want to read more about our policies?
- Service Agreement
A legal contract between SnapBlox and all customers. - Terms of Service (TOS)
Specific rules and regulations governing use of SnapBlox services. - Domain Registration Agreement
Agreement for domain names registered through SnapBlox. - Resource Usage Policies (RUP)
Specific rules and regulations governing resource usage. - Guarantees
Detailed explanations of and terms pertaining to our three guarantees. - Privacy Policy
Guidelines and explanations about how we use the information we collect.
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Just got started and have a few questions?
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