Portal Home > Knowledgebase > Billing > How do I get the 30 day money back refund?
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Snapblox.com provides web hosting to many clients, and our number one goal to each and every client is premier customer support.
With that in mind, we provide a 45 day Money Back guarantee for all new clients. If any time during the first 45 days after account activation you want to cancel your account for any reason, forward your new account letter to Customer Support stating your desire to cancel. We require your new account letter to verify identity prior to canceling. Upon receiving this, we will process your refund. This can take up to two weeks to complete.
This guarantee covers all charges with the exception of any overcharges that may have been billed during your first 45 days. If you sign up for a 500mb transfer plan and use 5gb in that first 45 days, you will receive a bill for the overage.
Any questions on this policy may be forwarded to https://www.snapblox.com/portal/
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