Portal Home > Knowledgebase > Backup Solution > General > When using the Monitor, the software hangs shortly after loading the GUI interface.
Symptoms:
You have restarted the BackupAgent service, made sure no other software is blocking ours, and you have attempted repairing the .Net Framework on your computer, but the Monitor still hangs.
Solution:
The software on your computer may be hanging due to graphical settings on your computer. This can result if your display settings are 120 DPI (Dots Per Inch) or greater.
To prevent the Monitor for hanging we recommend setting the DPI to 96. We have provided instructions on how to change your DPI settings in Windows XP and Vista.
To adjust your DPI Settings in Windows 2000, XP, and 2003:
Click on Start then Control Panel. If Control Panel is set at Classic View, then double-click on the Display icon.
If Control Panel is not in classic view, then click on Appearance and Themes and then click on Display.
In the new window that comes up, click on the Settings tab.
Change the DPI setting to Normal size (96 DPI). Click OK and your computer will ask you to reboot your computer. Click Yes.
To adjust your DPI Settings in Windows Vista, Windows 7, and Server 2008:
First, right click on your desktop and click on Personalize. Alternatively, you can go to Control Panel -> Appearance and Personalization -> Personalization.
In the Personalization window, go to the left pane and click on Adjust font size (DPI).
If the Windows Vista User Account Control is activated, you will need to make an additional confirmation so that the DPI Scaling window will launch.
You can choose the default scale of 96 DPI, which makes the text more readable.
If these two options are not enough you can click on the Custom DPI button and choose another size (DPI).
In the Custom DPI Setting window you can select the desired percentage for the DPI increase. You have the following options: 100% for the normal size of 96 DPI, 125% for 120 DPI, 150% for 144 DPI and 200% for 192 DPI.
If you set the DPI higher than 96, and you are running Windows Aero, the text and other items on the screen might appear blurry in some programs that are not designed for high–DPI display in Windows Vista. You can avoid this issue by using Windows XP style DPI scaling. Just check the appropriate option and press on OK.
The change can be applied only after a system restart. Close all the running applications, save your open documents and then press on Restart Now. After a reboot, the font size will be changed.
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