Portal Home > Knowledgebase > Google Message Security > Outbound: Messages bounce with 500-series psmtp errors


Outbound: Messages bounce with 500-series psmtp errors




Symptom 
Outbound messages are bounced with one of the following errors: 

"550 MX record points to an invalid IP for domain:<domain> - psmtp" 
"550 Neither MX nor MTA found for domain:<domain> - psmtp" 
"550 No MX and invalid A record for domain:<domain> - psmtp" 
"550 Host not found for domain:<domain> - psmtp" 


Resolution 
These errors are returned when the outbound message appears to be an invalid message being sent to a nonexistent domain, a domain with no mail servers, or a domain with MX records intentionally designed by spammers to appear to be legitimate. 

Below is a detailed description of the state that causes each error: 

"550 MX record points to an invalid IP for domain:<domain> - psmtp" 
This error is returned when the MX record lookup succeeded but returned an invalid reference such as no IP address or an IP address such as 0.0.0.0 or 127.0.0.1 (localhost/loopback). 

"550 Neither MX nor MTA found for domain:<domain> - psmtp" 
This error is returned when the MX record lookup returned no MX records and Postini was able to resolve the domain to an A record, but the attempt to connect to the IP address in the A record failed. 

"550 No MX and invalid A record for domain:<domain> - psmtp" 
This error is returned when the MX record lookup returned no MX records and Postini was able to resolve the domain to an A record, but the IP address listed in the A record is invalid, such as 0.0.0.0 or 127.0.0.1 (localhost/loopback). 

"550 Host not found for domain:<domain> - psmtp" 
This error is returned when the MX record lookup returned no MX records and Postini was attempted to resolve the domain to an A record, but that attempt failed as well.



Was this answer helpful?

Add to Favourites Add to Favourites    Print this Article Print this Article

Also Read