If for any reason you are unsatisfied and within our 45 day window from the initial sign up date, then you are entitled to a 45-day Money back Guarantee on the following Blox Packages listed below, you will receive a full refund of your hosting fee.
45-Day Money Back Guarantee
A 45 Day Money Back Guarantee applies to the following services only:
- Shared Web Hosting
- Shared Cloud Web Hosting
- Reseller Hosting
- Reseller Cloud Hosting
Uptime Guarantee
Backed by: Pro-Rated Service Credit
If your server isn't available for the guaranteed amount of the time within a given month, we will give you a pro-rated credit for the time.
Please note that this guarantee applies only to unscheduled outages. Occasional planned server/network maintenance may be necessary. In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.
Uptime GuaranteeShared / Reseller / Semi-Dedicated Managed VPS / Managed Dedicated Servers *
- 100% - 99.9% uptime : No credit
- 99.9% - 99.5% uptime : 5% credit
- 99.5% - 99% uptime : 10% credit
- 99% - 98% uptime : 15% credit
- 98% - 95% uptime : 25% credit
- Less than 95% uptime : 100% credit
6 Hour support Response Guarantee
Backed by: Per-Incident Credit
If you don't hear back from a team member within six (6) hours, we will credit your account.
Any technical support request that is submitted through our specified support channels is guaranteed to receive a response within six (6) hours. Please note that this does not mean that our average response takes six (6) hours (it is, on average, usually within minutes.) If a response is not given within six (6) hours, a $1 credit can be requested (per ticket)..
